Your Questions

Table of Contents

COVID-19 POLICIES

^TOP

What is your COVID-19 policy?

The Richmond Conference Centre adheres to the latest guidelines released by the government. Currently, there are no COVID-19 restrictions in the city of Richmond or the province of British Columbia.

Do you have hand sanitizer stations?

Hand sanitizer stations are placed throughout the Richmond Conference Centre and the adjacent hotels.

Can you accommodate physical distancing in your event spaces?

Yes, we are happy to accommodate any physical distancing requests for your event. Please communicate your requirements with our team.

FACILITY, AMENITIES & SERVICES

^TOP

How do I book space or check availability?

To book space at the Richmond Conference or to check availability, you can call 866.663.2881 or send an email to [email protected]

Can I come for a tour of the facility?

Yes! One of our Conference Services Specialists would be happy to provide a tour of our facilities. Please reach out to 866.663.2881 or [email protected] to schedule your visit.

How many people can the Richmond Conference Centre accommodate? 

The Richmond Conference Centre, comprising Hilton Vancouver Airport Hotel, Vancouver Airport Marriott Hotel and Sheraton Vancouver Airport Hotel, can accommodate up to 3000 people in their combined meeting space.

Do you have floor plans I can view?

Yes! Visit our floor plans page.

What are your meeting room capacities?

The Richmond Conference Centre includes 50,000 square feet of versatile conference, event and meeting room facilities. Our conference centre features the state-of-the-art 10,000 square foot Britannia Ballroom with 19-foot ceilings and a total of 42 meeting rooms. View our Meet section [link to floor plans] for detailed information on our facilities and services. 

Are there any hotels located nearby?

Yes, there are three hotels directly adjacent to the Richmond Conference Centre: Hilton Vancouver Airport Hotel, Vancouver Airport Marriott Hotel and Sheraton Vancouver Airport Hotel.

What is included in a basic meeting room rental?

All meeting rooms include the following at no additional charge: 

    • Standard set-up (such as theatre, classroom or banquet)
    • Head table with banquet chairs
    • Registration table
    • Coat rack(s)
    • Waste and recycling station
    • Digital event posting
    • General housekeeping and building security
Do you have a business centre?

Yes! There is a business centre available in the lobby of the Sheraton Vancouver Airport with a public computer and printer for your last-minute business needs.

Do you have outdoor space available to book? 

Yes! Our outdoor terrace can host up to x guests.

Do you have event space with natural light? 

Yes, many of our meeting rooms feature floor-to-ceiling windows. 

Do you host weddings?

Yes! We’re committed to your dreams coming true, with our expert professionals who are dedicated to getting every last detail right. Our indoor and outdoor venues are perfectly suited for your special day. 

What is your sustainability program?

TBD

Who are your in-house suppliers? Are they preferred or exclusive?

Please consult our services page for more information.

Do you offer virtual / hybrid events?

Yes! Our flexible meeting space can be used for both hybrid and virtual events. We know that reliable technology is the key to success for your event and we are pleased to offer our clients a robust network infrastructure and an efficient internet connection throughout the conference centre. 

Where do I access the loading dock?

TBD

How do I arrange shipments?

You must pre-arrange for pick up with your own preferred courier. Shipments will only be accepted on your contracted move-in and setup date. 

Are there any ATMs on-site? 

Yes, there is an ATM located in the lobby of the Sheraton Vancouver Airport Hotel.

Can I use the RCC and hotel logos as well as photos to promote my event? 

Yes, you are free to use our logos and photos to promote your event. Please ask your Conference Services Specialist for more information. 

LOCATION & TRANSPORTATION

^TOP

How do I get to the Richmond Conference Centre?

The Richmond Conference Centre is located at 7551 Westminster Hwy in the heart of Richmond’s city centre in British Columbia and is easily accessible by foot, car, public transit and air. View our Getting Here page [link] for detailed information on our location.

How close are you to the Vancouver International Airport? 

The Vancouver International Airport (YVR) is located 6 kilometers (3.7 miles) from the Richmond Conference Centre. We are pleased to offer a 24-hour complimentary airport shuttle between the Richmond Conference Centre and the Vancouver International Airport.

Do you provide an airport shuttle?

We are pleased to offer a 24-hour complimentary airport shuttle between the Richmond Conference Centre and the Vancouver International Airport.

How far is downtown Vancouver? How do I get there?

Downtown Vancouver is 14 kilometers (8 miles) from the Richmond Conference Centre and is easily accessible via public transit. The Richmond-Brighouse Skytrain station is an 8-minute walk from the conference centre. Hop on the Canada Line and debark in Vancouver city centre 25 minutes later.

What activities are available near the Richmond Conference Centre?

The Richmond Conference Centre is located in the core of Richmond’s city centre. Directly across the street is CF Richmond Centre, the city’s largest shopping centre with over 200 shops and services.

Is there a charge for parking?

TBD

Where can I charge my electric car?

There are 5 electric charging stations located on-site. There is also a Tesla Supercharger station with 20 superchargers across the street in the CF Richmond Centre parking lot.

Where can I park my bike?

If you’d like to park your bike at the Richmond Conference Centre, please use the bike racks located …….

LOCAL SHOPS & SERVICES

^TOP

Where’s the closest pharmacy?

There are several pharmacies located within a 5-minute walk of the Richmond Conference Centre.

Is there a beer or liquor store nearby?

The Richmond Liquor Store Merchants is located in the lobby of the adjacent Sheraton Vancouver Airport hotel. Additionally, Free Bird Beer & Wine Store is a 4-minute walk from the conference centre.

Where can I pick up groceries?

There are several grocery stores all within a few minutes of the Richmond Conference Centre. 

Is there urgent care and/or a hospital nearby? 

The Richmond Hospital, offering 24/7 emergency services is a 2-minute drive away (7-minute walk). Alternatively, the Richmond City Centre Urgent and Primary Care Centre (2 kms) is available for unexpected, non-life-threatening health concerns that require same-day treatment. 

Where’s the closest bank? 

The closest bank is the National Bank at 5811 No. 3 Rd. There is also an ATM located in the lobby of the Sheraton Vancouver Airport.

Where’s the post office?

There is a Canada Post outlet 1.2 kilometers from the Richmond Conference Centre at 7871 Westminster Hwy

Where’s the closest gas station?

There is a 24-hour Chevron gas station 1 kilometer from the Richmond Conference Centre at 5900 Westminster Hwy

FOOD & BEVERAGE

^TOP

What are your current catering menus?

Your Conference Services Specialist will work with you to discuss catering options for your event. Visit our food & beverage page to view our current offerings.

Are there any restaurants on-site?

Yes, there are various food & beverage options available on-site and at the three adjacent hotels. Visit our Eat page to view our on-site dining venues.

Where’s the closest beer or liquor store? 

The Richmond Liquor Store Merchants is located in the lobby of the adjacent Sheraton Vancouver Airport hotel. Additionally, Free Bird Beer & Wine Store is a 4-minute walk from the conference centre.

Can I supply my own food and/or beverage at my event?

Our facility is a fully licensed establishment and all food & beverage must be supplied exclusively by the Richmond Conference Centre. 

Are you able to customize menus for dietary restrictions?

Yes. Our talented culinary team is happy to customize menus and to offer vegan, vegetarian, dairy-free, gluten-free and nut-free options.

ACCESSIBILITY

^TOP

Is the Richmond Conference Centre fully accessible?

The Richmond Conference Centre meets all major accessibility and building codes. 

General accessibility: The public sidewalks outside of the Richmond Conference Centre feature curb cuts for wheelchair access. Automatic doors are located at all entrances to the facility. 

Elevators: All of our elevators are alarm-equipped with two-way communications to our security team. They also feature accessible tactile Braille call buttons, both inside and outside.

Restrooms: Our restrooms are fully accessible and have stalls, sinks and mirrors that are wheelchair accessible. Private universal washroom?

Parking: All parking is at ground level and we have x wheelchair designated parking spots near the Richmond Conference Centre entrance.

Service/Companion Animals: Certified guide/service/companion animals are welcome at the Richmond Conference Centre.

Sight-Impaired Information: Tactile Braille signage is at the entrances of all meeting rooms and restrooms as well as inside and outside all passenger elevators.

PRICING & FEES

^TOP

What is the fee for Wi-Fi? 

We are pleased to offer free Wi-Fi in all public areas throughout the Richmond Conference Centre and the three adjacent hotels. Outside of the public areas, Wi-Fi is available for purchase. Please contact our team for any additional internet requirements. 

What is the parking fee? 

TBD

What are your service fees? What is your provincial tax? Are there any other fees?

Food and beverage prices are subject to an 18% service charge and 5% government sales tax (GST).

What is the SOCAN fee and the Re:Sound fee?

All events that use recorded music, such as a DJ, or live entertainment, such as a band, must remit SOCAN and Re:Sound fees. SOCAN represents the rights of songwriters, lyric authors, composers and music publishers. Re:Sound represents the rights of the performers who played on recordings and the record companies that released those recordings.

The Richmond Conference Centre charges the appropriate fees for all applicable events and remits payments in full to SOCAN and Re:Sound directly.

What is your cancellation policy?

Cancellations made after the quote is signed will be billed a cancellation fee.